Call our office today to schedule your appointment!

Practice Policies

dental tools
Contact us at 423-753-9191 to schedule an appointment in our Jonesborough, TN office.

We are committed to providing you with the best possible dental care. In order to provide that care, all estimated co-payments are due at the time services are rendered. If you have any questions concerning our fees and methods of payment, please do not hesitate to ask. In order to have a definite understanding regarding dental fees, we have listed our Financial Policies for you below:

Dental Insurance

Our office staff understands dental insurance and will be glad to assist you in obtaining the maximum benefits specified in your contract.

A.) Your dental benefit program is a contract between you, your employer and the insurance company. We are not a party to that contract. This office files your insurance as a courtesy to you.
B.) Our fees generally, but not necessarily, fall within the usual and customary fee structure, determined by your insurance carrier. The fee schedule that your dental insurance considers “usual and customary” is 18-24 months old. They pay fees in the lower 40-80 percentile of any fees submitted.
C.) Not all dental services are covered benefits in all contracts.
D.) You (not the insurance company) are responsible for payment of all fees for services rendered to you.
E.) For patients who have insurance, we reserve the right to request full payment of the estimated benefit that the insurance MIGHT be expected to pay, and any co-payment at the time care is initiated.
F.) As a courtesy when accepting direct assignment from the insurance company, we require 100% of your portion and deductible to be paid at the time services are rendered.

Other Methods of Payment

A.) We accept check, cash or credit cards (Master Card, Visa, Discover and AmEx) for payment.
B.) Care Credit- 12 months zero interest finance plan. Credit approval required.
*Returned check policy: A $35.00 charge will be applied to the account for each returned check.



Our cancellation policy states that if an appointment is cancelled without 48 hours’ notice, a $50.00 fee will be assessed. For more than 3 missed or no-show appointments, the patient relationship with the office will be terminated. Your health is our first concern, and we believe it to be in your best interest to commit to the appointments you make in our office to minimize your dental needs. Thank you in advance for understanding.

Looking for a practice in the Jonesborough area? Contact us at 423-753-9191 to schedule an appointment today!

Contact our office today to schedule your appointment!

222 Headtown Road

Jonesborough, TN 37659

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